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user_lltg5a
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Saturday, August 10th, 2024 1:10 PM

Error apps 04036

I am trying to load ESPN+ and I am constantly getting this message. I have restart the damn TV box about 20 times in the past 2 weeks and this problem persists. 

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1 month ago

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ccRuben

Retired Employee

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729 Messages

5 months ago

user_lltg5a Are you having this issue with any other apps? 

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user_s95f1l

1 Message

2 months ago

I'm having the same issue.  The espn app used to work but it was slow, now it's barely functioning.

3

XfinityJamesC

Official Employee

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1.9K Messages

Greetings, @user_s95f1l! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the ESPN app, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what's happening? Are you getting an error code when you try to log in or launch the app, or are you having playback or streaming issues once you are logged in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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dugsage

Contributor

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14 Messages

Have the same issue. Not much more to be said-  Try to load ESPN. Just gets that error message

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2 months ago

XfinityLinda

Official Employee

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1.5K Messages

@dugsage We apologize for the inconvenience with ESPN+ app. This is a known issue, and we are working to get this resolved. We appreciate your patience while we work on this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Peres

New Poster

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7 Messages

2 months ago

Same here. Not complicated. Load the app and it throws error APPS-04036. 

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leepa05

Visitor

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2 Messages

happening to me too, this xfinity box is new

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2 months ago

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