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user_xomm80
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Thursday, February 27th, 2025 4:49 AM

Error 57006

I’m trying to download my recorded shows onto my iPhone. Getting this error message:

Could Not Create Download :: 57006

Unfortunately, we're not able to download this program at this time. Please try again in a few minutes, or select another program.

I’ve uninstalled and reinstalled app and restarted my phone. It was working earlier today but quit working. I have plenty of storage on my phone. Any ideas?  

Question

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Updated 

2 months ago

100

4

0

user_2ny5kw

1 Message

2 months ago

Having the same issue. Frustrating as Xfinity has been having so many issues lately and they just raised rates again. 

1

XfinityDena

Official Employee

 • 

3.1K Messages

@user_2ny5kw I am sorry you are experiencing this issue. Are you on your home internet network when trying the download or at another location? Have you tried to clear your cookies for Xfinity, restart your device, log back in and try the download again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_wpernf

2 Messages

2 months ago

I also got 

Xfinity stream app Could Not Create Download :: 57006

2

0

user_wpernf

2 Messages

The Xfinity stream app troubleshooter doesn’t have that error code. 

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2 months ago

0

XfinityDena

Official Employee

 • 

3.1K Messages

@user_wpernf I am sorry you are getting this error message. Are you on your home internet network when trying the download or at another location? Have you tried to clear your cookies for Xfinity, restart your device, log back in and try the download again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_pcwrau

1 Message

2 months ago

I can’t download either. This is ridiculous! Raise the rates and the service gets worst!

1

0

XfinitySara

Official Employee

 • 

1.6K Messages

Hey there, @user_pcwrau! Thanks for visiting the Xfinity Community Forum and leaving a comment with your similar concerns on this post. You've come to the right place for help! Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. To confirm, are you still experiencing issues with downloading your recorded shows? If so, please feel free to create your own new post so that we can make sure to address you and your account directly. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

XfinityRay

Official Employee

 • 

2.7K Messages

2 months ago

Hello, user_xomm80! I love watching my recording on the go and am happy to help! Are you on your home internet network when trying the download or at another location? Have you tried to clear your cookies for Xfinity, restart your device, log back in and try the download again? 

0

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