Wed, Aug 4, 2021 7:45 PM
I’m trying to download recordings but am getting this error message. What should I do to fix this?
3 m ago
Hi there @user_57fe6c!
I am sorry to hear about the issues you are experiencing while trying to download some recording on our XFINITY Stream Platform. I would love to take a closer look at your account to see what is causing the issue. Can you please send us a Private Chat Message with your full service address as well as your first and last name? We look forward to assisting!
To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.