Error 500 Samsung Smart TV

My TV streaming has not worked since transferring to a new address. Multiple tickets, and many calls and they have no clue why. When I use my cellular with the streaming app it works, with the disclaimer that all services will work after my service is activated. I'm using the same personal modem that worked before transferring service to a new address.

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Responses

T

T_Bone99

Visitor

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3 Messages

2 years ago

My account also shows 2 routers, one of which I have already returned. I have also unlinked my other accounts per their suggestion.

0

T

T_Bone99

Visitor

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3 Messages

2 years ago

No support from Comcast. 10 days without TV. I had to subscribe to YouTube TV to watch the Kentucky Derby.

1

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CCBiancaB

Problem Solver

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574 Messages

Hi, @T_Bone99 thank you for reaching out to our community forums for assistance with your cable service. I know how important it is to have working services at all times. Is the issue you're experiencing specific to the Xfinity Stream app or is your cable box also experiencing issues?

I no longer work for Comcast.

2 years ago

0

Xfinity Stream App

T_Bone99

Error 500 Samsung Smart TV

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