Visitor
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9 Messages
Emergency Alert tests break Xfinity Stream
Since the March 13 Xfinity Stream update on Roku, you have broken the weekly Emergency Alert tests. The alert shows pages 1 to 3 then restarts at 1 and freezes at page 2.
Trying other channels, restating the app or Roku does not fix it. Makes Stream utterly useless as it’s unwatchable on all channels.
Bagogas
Visitor
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9 Messages
13 days ago
I have video captured of the behavior.
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XfinityRay
Official Employee
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2.7K Messages
13 days ago
Hi there, Bagogas! Thank you for letting us know what happens when an Emergency Alert comes up. I apologize that is freezing up and interrupting your viewing. How do you get the service working again once that happens? Have you tried to uninstall and reinstall the Xfinity Stream app on the Roku?
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