Hi there, @user_jmzc7t! We appreciate that you took time out of your day to reach out about the DVR syncing with the Xfinity Stream app. I am not seeing this as a known issue but have seen others reporting this recently as well. We run through our troubleshooting steps and open a ticket on your account if the issue is unresolved. Thank you for signing out and back in and well as for using the sync option. That is where I would have started too! Have you tried to uninstall and reinstall the app? Are you noticing this in a specific device using the Xfinity Stream app or have you noticed it on more than one device? (If you have more than one device that you use.)
XfinityRay
Official Employee
•
3.7K Messages
7 hours ago
Hi there, @user_jmzc7t! We appreciate that you took time out of your day to reach out about the DVR syncing with the Xfinity Stream app. I am not seeing this as a known issue but have seen others reporting this recently as well. We run through our troubleshooting steps and open a ticket on your account if the issue is unresolved. Thank you for signing out and back in and well as for using the sync option. That is where I would have started too! Have you tried to uninstall and reinstall the app? Are you noticing this in a specific device using the Xfinity Stream app or have you noticed it on more than one device? (If you have more than one device that you use.)
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