DVR video playback freezing

@XfinityDaryl​ I have the same problem. Audio plays but without a picture when I record and playback games on NHL Center Ice. Does Center Ice require that we be at home to watch a recording? Games can't be viewed live away from home, but it used to allow playback from a recording after the game is over. Now it plays audio but without a picture. What's the purpose?

Many seem to have posted about this "audio without video" problem on a variety of channels, so I know it's not just Center Ice.

Got it, thank you for letting me know @user_904a4f . Have you completed any recent updates on the app, or can you check if perhaps an update is required? It may also help to uninstall and reinstall the app as a general troubleshooting measure. Do you ever watch using the Stream portal on traditional browser versus the app? If so, do you have the same problem there? 

I haven’t tried the stream portal on a traditional browser. How do I access that?

@user_904a4f  Depending on your device, you could pull up the built-in browser which would be Safari on the iPad unless you downloaded another one. You just open the browser and visit https://www.xfinity.com/stream/ to get started. You click "sign-in" and you will then be routed to your profile. I know it doesn't fix the problem on the app, however, I wanted to check if the problem is there too as we troubleshoot further.