Visitor
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4 Messages
DVR Video freezes and Audio keeps playing on Apple TV Box's Stream app
Some but not all programs that I record on my DVR will freeze up on the video but keep playing the audio. I find it's usually programs on the major networks ABC, CBS & NBC. They'll play fine on the DVR box but not on the apple TV. They also work fine on the stream app on my Windows 11 computer. Happens I think when I try to "time shift" a program on the same night. I've uninstalled and reinstalled the app to no avail. I really don't want to have to rent another x1 box as I really like the quality of the picture and the other apps on my 4k TV. Any ideas?
XfinityThomasA
Official Employee
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1.7K Messages
1 year ago
Greetings, @MylesB1! Thank you for your detailed post, and for joining us here on the Xfinity Forums. If you have lost audio during a DVR recording, you should manually restart your box by pressing and holding down the power button for 10-15 seconds then pressing it again to restart. A system refresh is also recommended and helps fix most common issues including missing channels and problems with On Demand and DVR. To do so:
Log in to xfinity.com.
Click the Account icon and then click Support.
Under TV & Streaming, click Troubleshoot.
After a system scan, you will be presented with two options: System Refresh or Restart a Single TV Box. Please let us know if this info helps
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silvamiguel
2 Messages
11 months ago
@MylesB1 I’m experiencing the same issue. Did Xfinity offer a solution to this?
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user_0lwtsw
8 Messages
11 months ago
I am having the same issue-recordings on the Xfinity app through Apple TV glitch-sometimes video freezes, other times, audio goes out. I have reached out to Xfinity several times-nothing has helped.
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david116
New Poster
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3 Messages
10 months ago
Same issue. Using the xfinity app I was watching ESPN and I switched to a different channel. The sound from ESPN continued even when I switched to different channels. When I switched back to ESPN it continued with a double sound from the channel. Logging out of the app did not help.
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