Visitor
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7 Messages
Downloads Freeze on tablet
Has there been any solution to the problem we are all having playing downloads (while offline) in devices?
This has been months and is extremely frustrating. the solution to stream the program is not a solution. In most instances. We are watching downloaded material because we are offline!!
please help.
CCAnna
Problem Solver
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874 Messages
3 years ago
Thank you for reaching out over Xfinity Forums @user_efa82e. I am sorry to hear you have continued to experience this problem ongoing. I can’t imagine the headache this has caused you. I checked the backend for a larger ticket to address the issue, and I am not seeing anything at the moment. Let’s proceed with some basic troubleshooting. I am sure working together we will get to the bottom of this. First, I just want to rule out the basics. Have you uninstalled and reinstalled the app? Does the problem happen with every show/movie you attempt to watch offline? Do you have another device to try for troubleshooting purposes? Does it happen on every device? What type of tablet do you use?
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user_9ae211
Visitor
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2 Messages
3 years ago
I just experienced the exact same video freezing issue after watching a download in airplane mode for about 4-1/2 min on my iPad. The sound continues but the video freezes. I can confirm the same behavior on an iPhone 13 where the Xfinity app was just installed yesterday. This issue is happening only with downloaded content. There is no error code presented. Can Xfinity please provide some help with a solution?
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user_d78c6f
Visitor
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1 Message
3 years ago
Soooo….I should expect for this issue during my trip? Are there any other updates regarding this matter? I sure hope so, since it was reported months ago.
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