Frequent Visitor
•
10 Messages
Downloading Recordings from DVR is Going VERY Slow
Recently when I download recordings from my DVR from the Stream App the download goes WAY too slow. It used to download quickly. I am in my home with my Xfinity Internet that is supposed to be oh, so fast. It is taking upwards of 5-10 minutes to downloda one 60-minute show when it used to download in less than a minute.
I did already delete the app and re-download from the app store and it is still downloading at a snail pace.
Thank you!
Lauren
Responses
ComcastMichael
Official Employee
•
2.9K Messages
2 y ago
Greetings, Lothlaurien! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with trying to get these shows downloaded quicker. Have you been having any issues with your internet speed in general?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0
ComcastMichael
Official Employee
•
2.9K Messages
2 y ago
Hello, Lothlaurien. I have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new public thread.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0