Thu, Nov 25, 2021 1:12 PM
I am having problems with the xfi streaming app not playing downloaded content on my samsung tab when in airplane mode.
1 d ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand the frustration, I download things for my kiddos to watch when we won't have internet as we travel. It would throw us for a loop and have unhappy kids on a long car trip if we weren't able to view our downloaded content. Can you tell me if you've downloaded multiple programs and if you are unable to view any of them while in airplane mode?
@XfinityBillie, Yes, I have downloaded multiple programs. No, i can't view any of them. The weird thing is, I can view them if I download them on my phone, but not my Samsung Galaxy Tab A. Now, once I'm no longer in airplane mode, it's not an issue.
Thank you for confirming that and letting me know you aren't having any issues on a different device. Have you already tried uninstalling and then reinstalling the Stream app on the Galaxy Tab?