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Visitor

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2 Messages

Thu, Nov 25, 2021 1:12 PM

Downloaded content not playing

I am having problems with the xfi streaming app not playing downloaded content on my samsung tab when in airplane mode. 

Official Employee

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649 Messages

1 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand the frustration, I download things for my kiddos to watch when we won't have internet as we travel. It would throw us for a loop and have unhappy kids on a long car trip if we weren't able to view our downloaded content. Can you tell me if you've downloaded multiple programs and if you are unable to view any of them while in airplane mode? 

Official Employee

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649 Messages

Thank you for confirming that and letting me know you aren't having any issues on a different device. Have you already tried uninstalling and then reinstalling the Stream app on the Galaxy Tab?

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