U

Visitor

 • 

1 Message

Sun, Oct 3, 2021 11:58 PM

Download returned but not returned to DV R

I downloaded a show, watched it, then returned it like i did so many others. The problem is, that it left my downloads, like it is supposed to, but never went back to my dvr. In my recordings, it still says its on my phone, but its not. So i can't even delete it. Its kind of stuck in limbo.

Official Employee

 • 

223 Messages

2 m ago

Hello, @user_06d4b8! Thanks for joining us here in our forums! How long has it been since you transferred this particular recording back? Have you had this issue since? Have you tried to delete the Xfinity Stream app and reinstall it to see if it completes the recording transfer back to the DVR? 

New to the Community?

Start Here