U

Visitor

 • 

1 Message

Sunday, October 3rd, 2021 11:58 PM

Closed

Download returned but not returned to DV R

I downloaded a show, watched it, then returned it like i did so many others. The problem is, that it left my downloads, like it is supposed to, but never went back to my dvr. In my recordings, it still says its on my phone, but its not. So i can't even delete it. Its kind of stuck in limbo.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

1.9K Messages

4 years ago

Hello, @user_06d4b8! Thanks for joining us here in our forums! How long has it been since you transferred this particular recording back? Have you had this issue since? Have you tried to delete the Xfinity Stream app and reinstall it to see if it completes the recording transfer back to the DVR? 

forum icon

New to the Community?

Start Here