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Nick_S78
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4 Messages

Tuesday, October 12th, 2021 4:42 AM

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Doesn’t stream.

I’m trying to Stream to my Chromecast but all I get is the Xfinity symbol and saying ready to cast. But when I try to cast something it says it’s casting but no picture shows up on the screen And the app keeps just showing that it’s streaming. Xfinity you need to fix this!

Question

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Updated 

4 years ago

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CCTyler1

Problem Solver

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409 Messages

4 years ago

Thank you for bringing this to our attention @user_72c471, and thank you for reaching out to us through our Communities page. I can definitely imagine the frustration behind the experience you're having, regarding the streaming option through your Chromecast device. Can you please confirm that the device you're experiencing this issue on is running the operating system, listed below? Thank you in advance, and I look forward to getting to the bottom of this with you! 

  • An Android phone running Android 6.0 or later
  • An Android tablet running Android 6.0 or later
  • An iPhone or iPad with iOS 12.0 or later

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Nick_S78

Visitor

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4 Messages

@XfinityTyler I’m using an iPhone running iOS 12 or later. I tried multiple iOS devices with the same result. 

4 years ago

0

CCTyler1

Problem Solver

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409 Messages

Okay, got it; thank you for confirming, @robh56! Have you been able to successfully stream through this Chromecast device before? Can you also please confirm that your device is connected to your in-home network, and not the local XFINITY wifi? Can you also please provide me with the model of Chromecast device you're using? Thank you for going through these troubleshooting questions with me; really appreciate your time. 

 

I no longer work for Comcast.

4 years ago

0

user_161620

Visitor

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1 Message

I'm  have the same problem.  Android  11, up to date on the xfinity streaming app.   Get the app says "Casting to TV" with three dots cycling and the TV screen says "xfinity stream (line 2 shows) the chromecast symbol Ready to cast".  I'm able to cast using Netflix and HBOMAX  apps.  Chromecast is 2ng gen.  I have  tried 2.4ghz and 5ghz.

4 years ago

0

user_d20efe

Visitor

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1 Message

4 years ago

I am having the same exact issues as those above.  What is the solution to this?  Every device I try is doing the same thing.  Every device is up to date and meets the guidelines for streaming.  Is there a solution and is xfinity looking into this issue?

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XfinityRaul

Official Employee

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2K Messages

Hello, @user_d20efe. I'm sorry to hear you're having issues streaming while using Chrome Cast. So that we don't go over something you've already done. Can you please share what troubleshooting steps you've already done? Also, what device(s) are you using when attempting to stream? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_7bf358

Visitor

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1 Message

4 years ago

I’ve been having the same issue for the last few days from my iphone! What’s the problem and how do I fix it?!?!

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CCLysa

New Problem Solver

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617 Messages

Hi @user_7bf358

 

I appreciate you letting us know you are experiencing this issue with the Xfinity Stream. We’re aware of an issue affecting some customers’ ability to use Xfinity Stream with Chromecast. Please know that this is not an issue with our network; our network is functioning properly at this time. But there is a technical issue with the service provider which they expect to resolve this coming Monday. We’re monitoring the situation and appreciate your understanding. 

I no longer work for Comcast.

4 years ago

0

user_a32fcc

Visitor

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1 Message

4 years ago

Same issue trying to cast to a Vizio tv using my Ipad Pro. I get the Ready to Cast message but the content never transfers to the tv

(edited)

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