Deprovisioning devices

Hi, our ex roommate still has access to our DVR through the streaming app. We were not aware that you could setup separate users so she logged in using our main account. I have since changed the password, but it does not force a logout so she continues to be able to use it.

I’ve read elsewhere on this forum that I should ask for a deprovisioning of all devices, but, like someone else also said, chat and live support had no idea what I was talking about or how to help me. The closest I got was them trying to change my username, but we got cut off before it could be done, and I was not about to go through another hour.

So, please, please, on all that is holy, could someone @ Xfinity just help me to log out every streaming app using my account and force a re-login? I know it can be done. Please!?!

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Responses

XfinityDilary

Official Employee

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2.2K Messages

2 years ago

Hey, @jamarti3! Thanks for posting on our Community Forums for assistance. I'm sorry to hear about your roommate's situation. I would be extremely frustrated if I were you. Let's take a look here and see if we can help. Before we try de-provisioning, I would like you to try removing the device on your end. The app itself does not allow access to this feature. But if you sign in using the streaming website on a regular browser, you should be able to manage your devices from there. HERE is the link for your convenience. Once you are logged in, please select the settings (gear) icon on the upper right-hand side of the page. There, you will see the Manage Devices option. Let me know if this helps.

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jamarti3

Visitor

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3 Messages

@XfinityDilary thanks for the response. I tried this but it did not work. It seems that it only shows devices that are currently streaming or that have content downloaded. As a matter of fact, our devices did not show either.

2 years ago

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CCKrystal

Problem Solver

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385 Messages

@jamarti3. Thank you for letting us know. To confirm, are you seeing your in home Wi-Fi name connected? Please check the settings option to ensure you are not connecting to Xfinitywifi or XFINITY. Thank you kindly for working with our team. We value your time and appreciate your patience. :)

I no longer work for Comcast.

2 years ago

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jamarti3

Visitor

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3 Messages

@XfinityKrystal I am connected to my home wifi, but this has nothing to do with that.

The other person is using the Xfinity Stream app on their device in a remote location using my account (the main one). I am requesting that my account be deprovisioned so that all Stream app instances are logged out and forced to re-login. Again, I’ve seen this request successfully fulfilled in other threads so I know it can be done.

Also, I’ve recently had to reduce my DVR quota so it is even more important to me to regain full control of my DVR.

Thank you for your help!

2 years ago

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XfinityDena

Official Employee

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3.2K Messages

Have you tried to change your password? The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329.

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2 years ago

0

Xfinity Stream App

jamarti3

Deprovisioning devices

XfinityDilary

jamarti3

CCKrystal

jamarti3

XfinityDena

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