JonCatJ's profile

New Poster

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2 Messages

Tue, Sep 15, 2020 7:00 PM

Deprovisioning all devices due to stolen password

Hello,

I saw that a user with a similar problem has been helped here. I can't find anywhere on the Xfinity site to do this myself or to talk to anyone, so I hope you can help me.

 

Someone logged into my account with a stolen password. I changed the password and implemented 2-step verification, but it appears that anyone who was already logged on doesn't need to enter the new password. Could you please deprovision all devices using the Xfinity streaming app, and also anyone who was previously logged into the account on a browser?

 

Thank you.

Responses

Rustyben

Expert

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24K Messages

9 m ago


@JonCatJ wrote:

Hello,

I saw that a user with a similar problem has been helped here. I can't find anywhere on the Xfinity site to do this myself or to talk to anyone, so I hope you can help me.

 

Someone logged into my account with a stolen password. I changed the password and implemented 2-step verification, but it appears that anyone who was already logged on doesn't need to enter the new password. Could you please deprovision all devices using the Xfinity streaming app, and also anyone who was previously logged into the account on a browser?

 

Thank you.


one more thing to check. Go to xfinity.com and sign in. go to account. then to users. are there any users there you did not create? (the one having the password may have created their own usernames).

New Poster

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2 Messages

9 m ago

Thanks for trying to help. I did change the password on all the users on the account, but still can't get in touch with anyone at Xfinity about logging everyone off. 

 

I do wonder why xfinity just doesn't offer a "log out of all devices" feature like other subscription services do. It would sure save a lot of hassle.

Rustyben

Expert

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24K Messages

9 m ago


@JonCatJ wrote:

Thanks for trying to help. I did change the password on all the users on the account, but still can't get in touch with anyone at Xfinity about logging everyone off. 

 

I do wonder why xfinity just doesn't offer a "log out of all devices" feature like other subscription services do. It would sure save a lot of hassle.


thank you for checking. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

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2.9K Messages

9 m ago

Greetings, @JonCatJ! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear you are having issues with other people logging into your account. I would like to have a look at this and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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