Deprovision streaming devices

My ex still has access to my Xfinity steam app. I can not remove his device. I have removed it from wifi but can't get it done on the Xfinity steam app. I tried calling customer service, first had to hang up on the automated [Edited: "Language"] like 6 times. Finally got an agent, who transfered me to another agent, who then transfered me to another agent. The last one said the "reset it" and it would be done. It's not, I still don't have to sign in on my Roku or cell phone... All devices can still just open it up. I need all the devices removed from my steaming app. I saw a comment on the thread saying to message them (try top right corner by the bell ... Yea, I don't have that on my screen, ughhh)

Please help!!

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Responses

Accepted Solution

XfinityVianney

Official Employee

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2.2K Messages

3 years ago

Hi, @user_a45126. Thank you for reaching out and letting us know about your situation. I'll be glad to help. I'll follow up privately, so we can discuss this further.

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user_a45126

Visitor

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5 Messages

@XfinityVianney thank you so very much. It worked! I just checked on my phone and it requires a sign in. I'm so grateful. Thank you :-)

3 years ago

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XfinityVianney

Official Employee

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2.2K Messages

I'm glad I could help, @user_a45126. You are a valued member of the Xfinity family, and we always have your back!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_20d0ad

Visitor

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3 Messages

I am also having the same problem of getting an X removed from streaming on my Xfinity. I’ve been on chat with Xfinity agent for about an hour and they have no idea what I’m talking about or trying to accomplish. I mentioned deprovisioning all streaming devices but he does not seem to understand. Can you assist?

3 years ago

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user_1b7727

Visitor

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10 Messages

@XfinityVianney I'm also having the same problem and no one has been able to resolve this issue. Will you please help me deprovision my stream app to kick out users?

3 years ago

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user_1b7727

Visitor

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10 Messages

@user_20d0ad I'm having the same issue!! Did anyone ever help you? I have had conversations with at least 8 people...and you're correct, they do not seem to understand at all. This is getting beyond frustrating. Xfinity really needs to fix this.

3 years ago

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user_20d0ad

Visitor

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3 Messages

3 years ago

I am also having the same problem of getting an X removed from streaming on my Xfinity. I’ve been on chat with Xfinity agent for about an hour and they have no idea what I’m talking about or trying to accomplish. I mentioned deprovisioning all streaming devices but he does not seem to understand. Can you assist?

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user_a45126

Visitor

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5 Messages

@user_20d0ad I had the same issues trying to get someone on the phone to help. Thank goodness for this forum.

Go into your messages, start a new message, start typing out Xfinity in the "to" box,the first one that should pop up is Xfinity support. Tell them about your need for deprovisioning the devices on your app. Include your full name (the one on your account) and service address (I found that out by reading other people's posts). It may take a day or two,I think it took me 2 to get a reply, but I did get a reply and they did what I needed. Just make sure to change your password first to ensure the unauthorized person can't sign back in.

Not too bad,I wish I'd have found this forum before 3 hours on the phone getting nothing but a headache.

Oh, I am not an employee, but those are the steps I followed, and I'm so glad I did. It worked.

Hope all turns out well for you :-)

3 years ago

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user_20d0ad

Visitor

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3 Messages

@user_a45126 Thank you so much!!!

3 years ago

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CCKimberly1

Official Employee

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842 Messages

@user_20d0ad , I am glad we were able to get everything resolved for you.

I hope everything was simple, easy, and awesome! Please remember that our Digital Care Team is available at any time, day or night, to answer any questions or concerns regarding your account. I hope you have a wonderful day, and please stay safe and healthy!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_1b7727

Visitor

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10 Messages

@user_a45126 I am new to this forum because I have been trying to figure this out for over a month. I've had about 7 conversations in the "chat" and they were useless and not help at all. I keep seeing people say go to you your messages and start a new message. I don't even see that option. Can someone PLEASE help so that I can get my stream app deprovisioned? Thank you!!!

3 years ago

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user_1b7727

Visitor

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10 Messages

@XfinityKimberlyB I'm also having the same problem and no one has been able to resolve this issue. Will you please help me deprovision my stream app to kick out users?

3 years ago

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user_c39891

Visitor

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2 Messages

3 years ago

How can I get the same process done I’m trying to remove some device access for the steam app and i can’t get it resolved

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Xfinity Stream App

user_a45126

Deprovision streaming devices

XfinityVianney

user_a45126

XfinityVianney

user_20d0ad

user_1b7727

user_1b7727

user_20d0ad

user_a45126

user_20d0ad

CCKimberly1

user_1b7727

user_1b7727

user_c39891

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