DEPROVISION STREAM APP!!!!!

@XfinityRobertA​ You don't understand this either.  There are other Xfinity reps that understand what this is.  There is a difference between authorized users on the account (in general) and users that are using the XFINITY STREAM APP.....HUGE DIFFERENCE.   Others have had the same exact issue and the XFINITY STREAM APP with my credentials needs to be DEPROVISIONED (i.e. reset, cleared).   Unfortunately, Xfinity has not caught up with the times where people can see who have downloaded the XFINITY STREAM APP with their user name and pw...and remove them if needed.  

@user_1b7727 I do understand what you are saying. All agents do not have the ability to do any password resets. All password resets have to go through the self service portal. If anyone else besides you are using your credentials to download and use our Xfinity products, then the only course of action would be to change your login information. As previously stated, you can also manage the devices that are logged into the Xfinity Stream app as well. 

@XfinityRobertA​ I already did a PW reset...numerous times.  Doing a password reset does absolutely nothing to the Xfinity Stream app.  If you search the forum, countless people have had the same issue.  As I previously stated, you cannot manage devices that are logged into the Xfinity Stream app....it's impossible.  That's why there are countless subjects of people asking to DEPROVISION THEIR XFINITY STREAM APP.  Yes, one would think it's common sense and logical that if you change your PW to your credentials, any and all users using the "old" PW would immediately be KICKED OUT.  Unfortunately, Xfinity isn't like that.  People using the Xfinity App with the "old" PW will still be able to use the app.  We have to rely on you all to completely DEPROVISION the Xfinity App and kick out all users of the APP...they are NOT listed when we go to "Settings," ---> "Manage Devices"...nothing is listed.  Maybe Xfinity needs to look into this....all other streaming apps (i.e. Netflix, HULU, etc.) has that capability.  Back to my original question:  How can I get my Xfinity App DEPROVISIONED?

@user_1b7727 I know that this process can be frustrating at times. I do get your frustration. I need some more details to be able to look into this further. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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