Meme14's profile

Visitor

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5 Messages

Mon, Aug 1, 2022 1:51 AM

Deprovision on Xfinity Stream App

How can I get an agent to deprovision all devices associated with your account? Someone is still using my Xfinity Stream app and I can’t delete them or sign them out even though I’ve changed my password, email and username !! No one is helping when I call or in this support group, please help. Also the instructions to sing in the app and “sign of of those who downloaded” doesn’t help because they don’t download anything. They just keep using my login. 

Official Employee

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217 Messages

2 m ago

Oh no. I would love to helop with your services and see what I can to get this resolved.

Could you please send our team a direct message with your full name and full address?

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.

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