Deprovision of my account

A friend lived with me. They’re aren’t anymore and gave other people my xfinity info. They’re still using the streaming app. I changed my password but that didn’t work

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CCGina

Official Employee

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800 Messages

3 years ago

I'm so sorry that happened, @user_3f0ef7 but we would be glad to help de-provision things for you!

Please send us a direct message, using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon:

or https://comca.st/3v9lJLO

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/3k4j13X for an example.

0

Xfinity Stream App

user_3f0ef7

Deprovision of my account

CCGina

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