1 Message

Friday, April 22nd, 2022 10:56 PM


Deprovision of my account

A friend lived with me. They’re aren’t anymore and gave other people my xfinity info. They’re still using the streaming app. I changed my password but that didn’t work 

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Official Employee


800 Messages

2 years ago

I'm so sorry that happened, @user_3f0ef7 but we would be glad to help de-provision things for you! 


Please send us a direct message, using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon:



or https://comca.st/3v9lJLO

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3k4j13X for an example.

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