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Visitor

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3 Messages

Sun, Jun 19, 2022 4:11 PM

Deprovision my account

I’d like to log all devices associated with my account out. How do I go about doing that? I changed my password already but it does not force them to re login. 

Official Employee

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54 Messages

2 m ago

Hey there, u/7333f, Changing the password will require a sign-in when opening the app on a device after a password change. That should fix your situation pretty quickly. Did you just change your password? 

 

You can also manually remove users from your account by following the prompts here: 

 

https://comca.st/39FIzTn

Visitor

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3 Messages

@XfinityErika​ I changed my password initially over a week ago and then again on Sunday. To be clear, I’m referring to Xfinity stream, not WiFi. 

Official Employee

 • 

54 Messages

Gotcha! Changing the password will require a sign-in when opening the app on a device after a password change. That should fix your situation pretty quickly.

 

Agents do not have the ability to do any password resets. All password resets have to go through the self-service portal. If anyone else besides you are using your credentials to download and use our Xfinity products, then the only course of action would be to change your login information and it looks like you have already done so. As previously stated, you can also manage the devices that are logged into the Xfinity Stream app as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Changing my password did not fix this. They are still using the dvr function. 

Official Employee

 • 

72 Messages

Hey there @user_73338f. Have you had the opportunity to verify there is only one Xfinity ID associated with your account? You can follow the instructions here to remove any users associated with your account through that option. Is someone deliberately changing the recordings that you've set? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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