Miguel707's profile

New Poster


1 Message

Thu, Dec 17, 2020 11:00 AM

Deprovising account

Hello! Does anyone know how I can get someone to stop using my account. I already changed my password but they are still using the account. I want everyone to have to log back in with the new password !! Help please !



Official Employee


6.1K Messages

6 m ago

Hey @Miguel707,

That's a great question, and thanks for posting to the Xfinity Forum! We can de-provision users. I would advise you to change the password again after completing this process to ensure everyone is logged out. If you are given the option to do so, be sure to log out of all other devices when resetting the password. I'd be happy to get this taken care of. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

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