edwardwhite007's profile

New Poster

 • 

2 Messages

Mon, Dec 30, 2019 11:00 AM

Delete / remove device from streaming

 

I cannot access the section to delete / remove devices from the streaming. Can someone please delete / remove all devices from streaming. It  keep giving my and error message 11700.

 

this is the section >>> https://www.xfinity.com/support/articles/manage-authorized-apps-devices <<<

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

 • 

24.1K Messages

2 y ago


@edwardwhite007 wrote:

 

I cannot access the section to delete / remove devices from the streaming. Can someone please delete / remove all devices from streaming. It  keep giving my and error message 11700.

 

this is the section >>> https://www.xfinity.com/support/articles/manage-authorized-apps-devices <<<


the error message means that the 'devices' have exceeded the limit (last I heard means more than 45. are others using your account? have you changed your account username's password? do you have other users shown at xfinity.com under account and users?

New Poster

 • 

2 Messages

2 y ago

There is one other but both used in same place (Home wifi). None of the devices can access xfinity streaming, cannot even access the xfinity streaming page to remove devices. There are only three devices, one being an ipad, other two devices are computers. Even the iPad cannot access the xfinity streaming app.

Rustyben

Expert

 • 

24.1K Messages

2 y ago


@edwardwhite007 wrote:

There is one other but both used in same place (Home wifi). None of the devices can access xfinity streaming, cannot even access the xfinity streaming page to remove devices. There are only three devices, one being an ipad, other two devices are computers. Even the iPad cannot access the xfinity streaming app.


the most common reason I've seen on the forums is incorrect 'stop' of viewing videos on a PC. if the video is playing and the browser is just closed (red x at top right of the browser itself) then the streaming device count is never unlinked and one of your places is gone basically forever.  I'd change both passwords to the accounts as a first step. then call 800-Comcast and select technical support option for cable TV. ask the agent to transfer you to the app support team. ask the app support team member to deprovision all of your streaming devices. 

 

with a PC you need to press the stop option and close the video window (white x in the main window of the streaming website app). then the streaming 'slot' will be released.

New to the Community?

Start Here