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Sunday, September 1st, 2024 7:13 PM

Continuing issues with the Xfinity Stream App on my Samsung TV

I have a 2020 Samsung QLED TV that is having continuing issues running the Xfinity Stream app. Netflix, Amazon Prime, and Hulu all work perfectly and have a much better User Interface as compared to Xfinity Stream. The Xfinity Stream app continues to stop and start intermittently - especially with recorded programs. The worst case was last weekend where I was watching the final day of the BMW Golf Championship where the recording would play for 20 seconds, stop for 20 seconds, and resume for 20 seconds repeatedly through the end of the show. I also continue to receive the error messages "This Video cannot Be Played" Error: TVAPP:00148, or Error: TVAPP: 00107.

In addition to the playback issues, the fast forward/backward functionality is antiquated compared with other streaming apps. There is no progress window which makes it hard to tell where you are, skip commercials, or move to a specific place in the program. Is the Xfinity Stream Team working on improving the UI so that it's comparable to the cable functionality?  The other issue is that the fast forward function is slow - especially the lightning bold mode that takes minutes to move to the end of the show. I use the Xfinity Fast internet service that provides 500MB+ download and 20MB upload speeds - so my internet connection is not the problem.

I've talked with Samsung and have had my TV checked by the store where I purchased my TV, and they both say that these issues are an Xfinity Stream App problem. Please let me know what your timeline is to resolve these issues. 

Official Employee

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1.7K Messages

2 months ago

 

user_15rp28 The function feedback we will always appreciate at anytime, and I can pass it along for you. We also encourage you to do so here at any time you like about any of our products https://collect.iperceptions.com/?lID=1&rn=123531&pID=1&hs1=102214&hs2=91787&siteID=1&referrer=Link&sdfc=03b756c0-123531-0dcbb1db-cd59-44d5-8c25-4e78d3da0dac&source=91787&destination=commentcard&width=680&height=750&AspxAutoDetectCookieSupport=1. As for the app issue directly with the stop and starting at random, we would like to help in any way we can. Since it started, have you tried removing the app and reinstalling to see if it's just an update needed?

 

2 Messages

Hi Eric,

Thanks for your response and suggestion to share my Stream UI/Functionality comments with your perceptions team. I sent them a message similar to the one above. Regarding the stop-and-start issue, I unplugged my TV to refresh it, and it seemed to resolve some of the problems. If it continues, I'll deinstall and reinstall it to see if it improves the functionality. 

Thanks,

Mark 

Official Employee

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1K Messages

 

user_15rp28 Thanks for sharing this feedback with us and I am glad that team was able to further assist in this issue. Have a good weekend and take care!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

i am having this problem, also samsung.  my error message is TVAPP-00101.  can you help? nothing works

Official Employee

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885 Messages

Hey there, user_2kmq42! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about your access concerns to the Xfinity Stream App. Have you confirmed that the App is fully up-to-date? Have you forgot the network on your TV and connected to the Wifi again? Please let us know if any of those steps help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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