Same here and haven’t been able to solve it. I am using my iPad and have tried everything. Internet connection is fine - the error is supposedly related to not having internet connection - I updated my iPad’s software, deleted the Xfinity App and reinstalled, etc. Nothing has worked. Has someone figured out??
@mariacediago wrote: Same here and haven’t been able to solve it. I am using my iPad and have tried everything. Internet connection is fine - the error is supposedly related to not having internet connection - I updated my iPad’s software, deleted the Xfinity App and reinstalled, etc. Nothing has worked. Has someone figured out??
did you unplug your gateway and modem for 3 minutes and plug back in?
Responses
Rustyben
Expert
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24K Messages
1 y ago
https://www.xfinity.com/support/articles/xtv-app-errorcode-3305
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mariacediago
New Poster
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1 Message
1 y ago
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Rustyben
Expert
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24K Messages
1 y ago
did you unplug your gateway and modem for 3 minutes and plug back in?
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ccforum_geek
New Poster
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3 Messages
2 m ago
I had the same error, I reset my modem, there was no difference, then deleted the phone app. , downloaded a new version, reconnected OK.
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