TomS_77's profile

Contributor

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31 Messages

Thu, Dec 10, 2020 8:00 PM

Cloud DVR not working properly - 1 missed, 1 late

I had 2 problems using the Xfinity Stream app to watch shows recorded on Tuesday night.

1st problem

I tried watchig a show while it was still recording and it kept getting an error.  I think the code was tvapp-00307.  The next night, I tried to findthe recording and it wasn't listed on either the Xfinity app on Roku or when on www.xfinity.com/stream on the Internet.  I checked my X1 box and it was still there.

2nd problem

I tried to watch another show recorded Tuesday night, but found that the recording started about 5 minutes late and included the first 5 minutes of the next show whether I viewed it either from the Roku Xfinity app or www.xfinity.com/stream.  I checked my X1 box and it started on time. 

 

Has anyone else seen issues like these or know a solution to get shows recorded correctly?

 

Thanks

Responses

TomS_77

Contributor

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31 Messages

6 m ago

Is there a better place to ask?  I first noticed this using Xfinity Stream Beta app on Roku and then observed the same behavior accessing Xfinity through the web interface so I have concluded this is an error on the Cloud DVR server and not an error with the app or web interface. 

Visitor

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1 Message

Same problem here.  What is this error?

Official Employee

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205 Messages

Hi, @TomS_77 and @user_b9ee9d! Thanks for your time and for using our forums page to reach out for help with the Cloud DVR concern. We are the perfect place to reach out for help. I am sorry to learn that the Cloud DVR is not working properly for you and apologize for this experience. I never like experiencing any issues when trying to stream one of my favorite shows I recorded so I understand the inconvenience that this can cause. We can help. To get started, please send us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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