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TomS_77
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Thu, Dec 10, 2020 8:00 PM

Cloud DVR not working properly - 1 missed, 1 late

I had 2 problems using the Xfinity Stream app to watch shows recorded on Tuesday night.

1st problem

I tried watchig a show while it was still recording and it kept getting an error.  I think the code was tvapp-00307.  The next night, I tried to findthe recording and it wasn't listed on either the Xfinity app on Roku or when on www.xfinity.com/stream on the Internet.  I checked my X1 box and it was still there.

2nd problem

I tried to watch another show recorded Tuesday night, but found that the recording started about 5 minutes late and included the first 5 minutes of the next show whether I viewed it either from the Roku Xfinity app or www.xfinity.com/stream.  I checked my X1 box and it started on time. 

 

Has anyone else seen issues like these or know a solution to get shows recorded correctly?

 

Thanks

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TomS_77

Contributor

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31 Messages

5 m ago

Is there a better place to ask?  I first noticed this using Xfinity Stream Beta app on Roku and then observed the same behavior accessing Xfinity through the web interface so I have concluded this is an error on the Cloud DVR server and not an error with the app or web interface. 

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