Cloud DVR not working properly - 1 missed, 1 late

I had 2 problems using the Xfinity Stream app to watch shows recorded on Tuesday night.

1st problem

I tried watchig a show while it was still recording and it kept getting an error.  I think the code was tvapp-00307.  The next night, I tried to findthe recording and it wasn't listed on either the Xfinity app on Roku or when on www.xfinity.com/stream on the Internet.  I checked my X1 box and it was still there.

2nd problem

I tried to watch another show recorded Tuesday night, but found that the recording started about 5 minutes late and included the first 5 minutes of the next show whether I viewed it either from the Roku Xfinity app or www.xfinity.com/stream.  I checked my X1 box and it started on time. 

Has anyone else seen issues like these or know a solution to get shows recorded correctly?

Thanks