4 Messages
Clicking on My Library crashes app
Since the update on 7/14/23 I have not been able to click on "My Library" without it crashing the app. This has occurred on multiple devices (apple) all under the same account. Weird thing is if I search for a show that I know I taped I am able to watch the recording on the app but for some reason clicking the "My Library" will crash it. Tier 2 Xfinity customer support has been unable to resolve this issue. I have deleted/re-downloaded/tried other WiFi networks/tried cellular data and all cause the same issue.
Accepted Solution
workplz104
4 Messages
1 year ago
So last night out of the blue it started working again. No rhyme or reason. I check every few hours and boom it worked. Another post with the same issue said they got their’s to work after deleting a recording on their tv that had a name issue (it was labeled incorrectly). So maybe it has to do with a corrupt taping on the main box that when deleted will allow the app to work properly. Who knows but I hope this helps and you get resolution as well.
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XfinityJohnG
Official Employee
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1.1K Messages
1 year ago
Thank you for reaching out to us here today @workplz104. That is definitely odd, and I will be happy to troubleshoot any issue with that app from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EileenC1
New Poster
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7 Messages
1 year ago
I’m having the same problem. Every solution has been tried. As soon as I click on “My Library” it crashes.
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