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Thursday, June 20th, 2024 6:29 PM

Clicking on My Library causes the app to crash

I’ve successfully used the Stream app for two years. This past week it started crashing every time I click on Library. I read that corrupted or misnamed recording will cause this. I tired logging in on a browser to delete old recordings but I cannot get past the “stream” page. 

Official Employee

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861 Messages

3 months ago

 

user_9nbtoz I appreciate you posting on our Community Forums and for bringing your issue to our attention. Have you tried the basic troubleshooting steps on your devices or clearing the cache/cookies in the app or web browser?

 

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