U

Visitor

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2 Messages

Mon, Oct 4, 2021 2:51 PM

channels/subscription

all of a sudden today my regular channels that i watch on my ipad and iphone are not working

paulmatlin

Contributor

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22 Messages

2 m ago

I’m having the same problems and I’m trying to get Xfinity support to look into it.  As a work around, you can go into a browser, go to Xfinity.com and login, and go to the TV section.  You should be able to see your complete list of channels as well as watch and/or record same.  At least, that work around is working for me.

Visitor

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2 Messages

2 m ago

I managed to get that but yes my app is not working and I have been on hold for 45 minutes I finally hung up because I am at work. 

XfinityAbbie

Official Employee

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680 Messages

@user_505ee9 Hello and thank you for taking the time to reach out. I am sorry to hear you are experiencing the issue with our Stream app. This is a known issue that we are working to resolve. One workaround that you can try is to delete the app, and redownload it. If you try that and are still experiencing issues, please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to troubleshoot further by sending you an account refresh.

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New Poster

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6 Messages

2 m ago

Mine has been out for 2 days, I talked to Comcast and they said the problem is on their end and trying to fix it, yet it still has not been fixed.

paulmatlin

Contributor

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22 Messages

2 m ago

Finally got mine fixed (at least until the next update!).  I text-chatted with someone online and got some of my problems ironed out (X1 DVR could then watch and record channels that had previously gone "missing"; similarly, browser interface at xfinity.com no longer told me I needed a subscription for channels to which I already subscribed - ESPN, Food Network, etc.).  However, Samsung Smart TV, iPad and iPhone stream app still did not display many, many channels.  They were to text me when the problem had been resolved (1-2 hours).  Took about an hour, but problem was not resolved.  Replied to text message with "N" indicating the problem wasn't resolved.  Received another text saying that customer rep would contact me as soon as one was available.  Took almost four hours!  Very nice person admitted that there were a lot of similar problems over the past couple of days.  He synched Stream with my account, had me log out of my accounts on my iOS devices, and that fixed the problem (still need to check out my Samsung TV).

Thankfully, I'm retired, and while had other things on my docket for the day, I was able to rearrange my schedule to accommodate the 6-7 hours that it took.  Hopefully, for those of you who are still without access to many of your channels via Stream and don't have the time to deal with this, the next update (overnight) will resolve the problem.  Please bear in mind that you will most likely need to log out and log back in on each of your devices.

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