elkinsj65's profile

New Poster

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3 Messages

Fri, Aug 23, 2019 5:00 PM

Channels missing on Roku Streaming App

Some of the channels that I suscribe to have suddenly stopped being available on the Xfinity Beta Streaming App on my Roku Premium.  I have uninstalled the app from my Roku and gone through the reinstall process again, but they still show the "subscribe" button when we try to access them.  Some of these are our favorite channels like the  Science Channel and  A&E.  Those are the ones we have noticed so far.  These same channels come in just fine on our Xfinity box.  I've seen that there are many others with this same issue.  Has there been a resolution for correcting this problem?

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Responses

New Poster

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3 Messages

2 y ago

Correction - ALL of my channels accept for basic local have now become unavailable on my Roku devices and when I try to stream them on my computer.  

New Poster

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3 Messages

2 y ago

UPDATE AGAIN  - I used the system refresh on the website and once that had completed, I took my guide on thr Roku out of "favorite channels" and back to all channels.  Once I did that, the channels that had previously said I needed to subscribe to receive were all available to be watched again.  The same thing happened when I went back to the streaming app on my laptop.  Those channels were once again able to be streamed.  Maybe this will help others as well.

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