Visitor
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1 Message
Channels disappeared on app
Missing 90% of channels on app today on both tv and ipad (local channels are gone too) Channel Refresh didn’t help and IT service has been useless (been disconnected multiple times then when get live person on the phone, they walk me through the same 50 steps and the say they have to escalate and the every time they transfer it disconnects). Paying for 250 channels and only getting Spanish channels and 50,000 hockey channels. Can’t access NBC sports app either bc of an access error. What’s going on?
XfinityJoeTru
Official Employee
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7K Messages
4 years ago
Hi user_6fb9c7. Thank you for creating a post on our Forum. I can assist with troubleshooting your account and the online access to your programming. So we can help you, please send us a message with your full name and service address to Xfinity Support. To do so, click on the direct message icon located at the top right of this forums page. Let me know if you have any questions.
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user_df8dae
Visitor
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2 Messages
4 years ago
Same here, what was the fix?
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USCgrad4
Visitor
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1 Message
4 years ago
I had that issue sometime in July and August, and they eventually got it fixed after I contacted support multiple times...however, it just came back again yesterday. It's super inconvenient, you would hope that they would have a created a way to quickly resolve and prevent this issue!
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