U

Visitor

 • 

1 Message

Sun, Sep 26, 2021 4:04 PM

Channels disappeared on app

Missing 90% of channels on app today on both tv and ipad (local channels are gone too) Channel Refresh didn’t help and IT service has been useless (been disconnected multiple times then when get live person on the phone, they walk me through the same 50 steps and the say they have to escalate and the every time they transfer it disconnects). Paying for 250 channels and only getting Spanish channels and 50,000 hockey channels. Can’t access NBC sports app either bc of an access error. What’s going on? 

XfinityJoeB

Official Employee

 • 

6.9K Messages

1 m ago

Hi user_6fb9c7. Thank you for creating a post on our Forum. I can assist with troubleshooting your account and the online access to your programming. So we can help you, please send us a message with your full name and service address to Xfinity Support. To do so, click on the direct message icon located at the top right of this forums page. Let me know if you have any questions.

Visitor

 • 

1 Message

@XfinityJoeB all my life channels are gone on the app I deleted and reinstalled nothing it only gives me some stupid music channel I never heard of I'm pissed 

Official Employee

 • 

348 Messages

@user_256e7b So sorry about that! There are some known issues with missing channels with the Stream app in specific regions of the country. Let's check on your account.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

12 d ago

Same here, what was the fix?

New to the Community?

Start Here