Visitor
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1 Message
Channel Guide and main menu
The back button on my LG remote won’t work when viewing a channel to return to guide. This won’t allow me to view recordings. Back button works within all other applications
Visitor
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1 Message
The back button on my LG remote won’t work when viewing a channel to return to guide. This won’t allow me to view recordings. Back button works within all other applications
user_c5e68a
Visitor
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1 Message
2 years ago
This is happening to me as well. Just started last night. Then it would come back and work for like 10 minutes and the freeze again. A small phrase of trouble streaming would appear briefly and then go away.
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user_607b39
Visitor
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4 Messages
2 years ago
me too. both LG TV's using LG remote. Back-button to Main menus... nothing happens. For example, can't get to My Recordings
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user_b817cf
Visitor
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4 Messages
2 years ago
I also cannot use the back button to get to the menu guide. Started last night. I reinstalled the app, worked fine, now not working again today.
(edited)
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CCValerie
Official Employee
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974 Messages
2 years ago
Hi there, @user_384a16, thank you for taking the time to reach out to us through our Xfinity Forums. I know how annoying it can be when a remote function is not working properly. Please rest assure, you have reached the right place for support. When did the back function stop working? Have you completed any troubleshooting on your own?
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