1 Message
Cc
Closed caption want stop coming on each time I turn the TV on so annoying is there a way to stop this automatically coming on
1 Message
Closed caption want stop coming on each time I turn the TV on so annoying is there a way to stop this automatically coming on
XfinityAldrik
Official Employee
•
1.5K Messages
8 months ago
Thank you for reaching out to us @user_8g0wna! We apologize for the inconvenience this has caused! We are aware of an issue causing the Stream App some LG and Samsung TVs to default closed captioning to always be on. We are working hard to get it fixed as soon as possible for impacted customers. We expect to have an update to the app that will resolve this coming soon. Please ensure you continue to check for updates to your Xfinity Stream app via your Samsung or LG TVs to receive that update when it is available. Thank you again for your continued patience.
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