A

Visitor

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3 Messages

Mon, Sep 20, 2021 12:05 PM

Cast icon missing from Stream app

3 different devices all missing the cast icon from the stream channels guide screen.

Official Employee

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143 Messages

2 m ago

Hey there! @ambgkar

 

 

Glad you reached out, casting is one of my favorite features and I understand how frustrating this can be. No worries, we will get it figured out.

 

To cast, be sure you're connected to your in-home Xfinity network and not the network called xfinitywifi, which is a WiFi hotspot that guests (who are Xfinity Internet customers) can use, so you don't need to give out your password. If your modem or gateway is provided by Xfinity, the network name is usually on the side or bottom of the modem or gateway.

 

Here is a link with more details, please let me know if this helps https://comca.st/3hR4HuV;

Visitor

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3 Messages

@XfinitySheila   CASTING HAS WORKED FOR WEEKS.   The icon is missing on 4 different devices. 2 android phones, a tablet and a laptop.The network is irrelevant if the icon is missing to make a choice as to where to cast to. It has always been to the left of the search icon. All 3 androids useing the xfinity stream app.

Official Employee

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143 Messages

The reason I ask is that this option would not be available outside of your home network, this is why ensuring you are connected to your private network is important. I would love to take a closer look. We will need to access your account for this so could you send a direct message to us with your first and last name and your complete address, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Visitor

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3 Messages

@XfinitySheila COME ON SHEILA, ARE YOU GOING TO REPLY TO THE ACTUAL ISSUE?  I DID NOT ASK HOW TO CAST BUT YOU DECIDED TO GIVE ME INSTRUCTIONS ON HOW TO DO IT WHEN I CLEARLY SAID THE CAST ICON IS MISSING SO I CAN NOT CAST. THE CAST ICON DOES SHOW IN CHROME-CAST BROWSER AND IT WORKS THERE.

Official Employee

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2.9K Messages

What Sheila was saying is that it's important to make sure you're connected to your in-home wireless network, otherwise you may notice that the casting option/button isn't available for certain content. Here is a great resource for helpful steps to try: https://www.xfinity.com/support/articles/cast-xfinity-stream-to-chromecast. When was the last time this was successfully working for you on your end?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

2 m ago

My cast icon also went away on my android tablet.  I deleted/reinstalled the app and cleared the cache but the icon is still gone.

XfinityAmira

Official Employee

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2.5K Messages

Hello, thanks for visiting us on our Forums page and letting us know you're also not seeing the cast icon on your end. When checking on my end, I am also not seeing the icon. To confirm, before the icon disappeared, you were able to screen case content from the Xfinity Stream app to your TV? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

16 d ago

I have the same issue. The button was there when I first set everything up. It worked fine for a few days. Now the cast icon is gone. No changes have been made. Tablet and TV are both on the same home wifi network from my router. I tried force stopping the app. Then I tried uninstalling and reinstalling. Still not there. Any advice on how to bring it back? 

XfinityRay

Official Employee

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357 Messages

Thank you for letting us know that it was working and then stopped, @user_af3888. I can see where we had an issue with this at the end of October that has since been resolved for most everyone. We want to dig further into this so you can cast again. What device are you using to try and cast with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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