Visitor
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2 Messages
Can't watched saved programs on my xfinity stream app. They won't open up
I have the Xfinity stream app and have watched dvr programs on the past ON MY CELL PHONE when I was not at home. I now cannot watch them on my cell phone even if I am at home. The programs show up on my phone but when I access the watch feature, they just keep loading with the dots going back and forth.
XfinityMelinda
Official Employee
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212 Messages
5 days ago
Hi @user_3dlp73, and thank you for taking the time to post on our Xfinity Community Forum! We apologize you're having trouble with our Xfinity Stream app. I understand how frustrating that is, especially when it was working for you before. Let’s see if we can help get you back to enjoying your recordings!
A few things that can help resolve playback issues like this:
- Make sure your phone is connected to a strong, active internet connection (WiFi or cellular)
- Close our app completely and reopen it
- If that doesn’t help, try force-closing the app, wait a couple of minutes, then open it again
- Confirm the recording has fully finished before trying to watch it
You can also find additional troubleshooting steps here: https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app
If you’ve already tried some of these, let us know what you’ve done so far. We’re happy to keep working with you to get this resolved!
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user_3dlp73
Visitor
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2 Messages
3 hours ago
The issue was fixed. Thank you.
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