TerharkKM's profile

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Thu, Mar 5, 2020 5:00 AM

Can't View All Recorded Shows in Xfinity Stream

I am having a problem that I saw many others have had: when I log into Xfinity Stream on my laptop, I see only a fraction of the shows I have recorded in my list.  I need to access a specific one today and it's not listed; however, it does show up at home on my TV/x1 box.  HELP!

Responses

Rustyben

Expert

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24K Messages

1 y ago


@TerharkKM wrote:

I am having a problem that I saw many others have had: when I log into Xfinity Stream on my laptop, I see only a fraction of the shows I have recorded in my list.  I need to access a specific one today and it's not listed; however, it does show up at home on my TV/x1 box.  HELP!


the home DVR has more room on it. the cloud DVR has 60 hours and removes older files from the cloud DVR only as new space for recordings is needed. 

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New Poster

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2 Messages

1 y ago

I’m having the same issue any resolution?

New Poster

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2 Messages

1 y ago

The app is only showing half of my saved recordings. Where are all my saved movies and how do I watch them from the stream app?
Rustyben

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24K Messages

1 y ago


@Blove71 wrote:
I’m having the same issue any resolution?

the home recorder holds more recordings. the cloud DVR currently holds only 60 hours. when the cloud DVR needs room it removes the oldest recordings. the home DVRs copies should still be available if the DVR is not too full.

 

edit: I combined your cross-posts with same subject to this thread.

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New Poster

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1 Message

9 m ago

I'm having this issue, but I don't think the explanation applies. My DVR and Xfinity Stream "saved" content are particularly empty right now. The programs that are not showing up were recorded about 4 months ago and there is older content still available through the stream. 

Is there a way to force the stream service to udpate / coordinate with what is on the DVR?  

Rustyben

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24K Messages

9 m ago


@Garth1 wrote:

I'm having this issue, but I don't think the explanation applies. My DVR and Xfinity Stream "saved" content are particularly empty right now. The programs that are not showing up were recorded about 4 months ago and there is older content still available through the stream. 

Is there a way to force the stream service to udpate / coordinate with what is on the DVR?  


when any recording is made, it is done on the home DVR (if any) and the cloud DVR. they are fully independent and do not communicate their recordings to each other. Teh cloud DVR may be more limited (150 hours) while the home DVR may hold more hours depending on the type of channel (SD/HD) and if the channnel is a local channel (mpeg2) or cable channel (mpeg4). The home DVr can play the cloud DVR if the home DVR did not record a copy of the program (example power failure, local cable problem).

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WB1955

Frequent Visitor

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13 Messages

7 m ago

I have less than 30 hours of shows that I can access on the app. There was more, and thought that as I watched and deleted shows, more would bee added from the home DVR, but so far hasn't happened.
Since you can't access ALL DVR content, Xfinity shouldn't indicate or advertise that you can.
Rustyben

Expert

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24K Messages

7 m ago


@WB1955 wrote:
I have less than 30 hours of shows that I can access on the app. There was more, and thought that as I watched and deleted shows, more would bee added from the home DVR, but so far hasn't happened.
Since you can't access ALL DVR content, Xfinity shouldn't indicate or advertise that you can.

the home DVR (if any) is completely separate in its recordings from the cloud DVR.  your home power can be totally disconnected and still the cloud DVR (separate device) will record as normal. the cloud DVR generally holds less hours of programming than the home DVR, and as new shows are added, the older recordings fall off. Are the recordings still available on your home DVR?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

7 m ago

cant view any of my recorded shows...wont even produce the list.

any resolotions???

 

New Poster

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2 Messages

7 m ago

i can pull everything up on my android, just not on my laptop app.

how do i uninstall app on my laptop and reinstall?

Rustyben

Expert

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24K Messages

7 m ago


@scottbob wrote:

i can pull everything up on my android, just not on my laptop app.

how do i uninstall app on my laptop and reinstall?


on laptop open a web browser like chrome and go to https://www.xfinity.com/stream/  

apps are for smart phones/tablets.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Daezy

New Poster

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5 Messages

9 d ago

I'm having the same issue. The whole point of having Xfinity STREAM is to be able to view my recordings while STREAMING. If the issue is room, how do we get more room?? I don't want my recordings deleted because STREAM is less than TV. I don't watch TV. 

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