can't stream to kindle fire anymore

Restarting this topic. Have been able to stream to my Kindle Fire HD until recently. Get message saying , "Please check your connection and try again." Have Uninstalled app, reinstalled, rebooted modem. Nothing helps. I can stream on my phone fine. Called Amazon. Nobody to talk to because of covid. Finally got a live person at Comcast. Who said. "Oh." No help. What to do????

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Rustyben

Expert

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24K Messages

1 y ago

@10251 wrote:
Restarting this topic. Have been able to stream to my Kindle Fire HD until recently. Get message saying , "Please check your connection and try again." Have Uninstalled app, reinstalled, rebooted modem. Nothing helps. I can stream on my phone fine. Called Amazon. Nobody to talk to because of covid. Finally got a live person at Comcast. Who said. "Oh." No help. What to do????

uninstall the app. you will need to go into your phone's setting app and remove the cookies/cache for the app. then power down the device (not just lock it). after 3-5 minutes restart the device and reinstall the app. be sure to accept the terms and conditions. working?

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Xfinity Stream App

10251

can't stream to kindle fire anymore

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Rustyben

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