Can't set recordings from stream app

This is horrible. Comcast needs to figure out another way to set recordings remotely as alot of us customers travel and can't be in front of our TV at home to constantly set recordings.

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@MarcA1 wrote:

For some reason the app is not giving me the option to record a program.  Both live and in the future??

I have done this before so don't know what happened.....

Help

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it was due to a patent decision in court. Comcast is appealing. in previous posts Comcast reminded that on-demand for many shows is available if away from home.

By taking away the ability to record programs remotely, Comcast has also taken away my reason for having cable tv service!  

I have the tv remote app on my ipad. I use to be able to record a program until a few days ago. The record button does not appear now nor on my Desktop.

I am a long time customer and big fan of the x1 system. I pay a lot of money to have these features. Comcast states this inconvenience is indefinite. This is not an acceptable answer. The ability to remotely set recordings has revolutionized how we can watch tv. As far as I know, competitors still provide this feature. Comcast needs to solve this issue immediately or all that money I'm dropping to them every month may go elsewhere.

I can no longer program my home TV from my computer.  WHY?

Why did Comcast discontinue recording tv programs onto DVR from my PC? This was a convenient feature and unhappy with its removal!

I am having the same problem.  I chatted with an agent and was told 'sorry for the inconvenience but due to legal issues we have stopped supporting that feature.  This was one of the features that made me choose Xfinity.

This is HUGE, and I am livid that Comcast let this happen, made no effort to alert their customers, and apparently isn't offereing any compensation.  Seriously, how hard is it to develop your own tech that allows your customers this feature?

I have been a strong advocate for Comcast for years.  They were always attentive to my service needs, even once sending a tech out promptly in 15 inches of snow to rehang my line.  Were always willing to work with me when my montly bill jumped; usually knocking it back down where it was and giving me more services.  My bill went up 20% recently due to a retired promotion and increased charges.  The best they can offer me now is a 4% discount off my current rate.  When I asked about the loss of remote DVR setting, it was clear they have not authorized their CS reps to offer any compensation 'since the service wasn't somethnig I was paying extra for.'

I declined the modest discount offer and will re-weigh my options.  Without the ability to set my DVR remotely, I no longer feel my service is worth the cost, and Comcast may be losing a longtime devoted customer.

What I find most interesting about this is that comcast didn't bother to communicate with its customers about this.  For the amount of money that I spend on Comcast services ($300/month), one would think notification would be in order. 

I use DirectTv in my vacation home - probably time to switch.

In the Stream TV App I go to Live TV  -> All Channels

From the grid I can click on any program and it will open up a window.   As well as "watch" and "info", there used to be a "record" button to record a show.  This option seems to be gone.

I can see my recorded programs and scheduled recordings, so the app knows about my DVR.   

Did this option move somewhere else??   Is there some setting I can tweak??

thanks for any help

Why didn’t Comcast notify users about the removal of the record feature. I just spent an hour trying to get the record button back. I thought the app didn’t download correctly on my new iPhone X.