jmar76's profile

Contributor

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37 Messages

Mon, Nov 27, 2017 11:00 AM

Closed

Can't set recordings from stream app

So this has happened to me before on occasion but not lately, but today I tried to set recordings for several different things using the xfinity stream app and for some reason today the option just isn't there. Over the weekend I also just happened to read that Comcast just lost a decision by the ITC in favor of Rovi in a patent suit saying that Comcast is infringing on Rovi's patent for the technology in the app that is used to set recordings on mobile devices for X1 set top boxes. So I'm just wondering is it just a coincidence that it's not even an option for me today and perhaps due to maintenance of some kind on the app, or did Comcast temporarily pull this technology from the app as a result of the ruling by the ITC? Thanks very much to anyone who can shed some light on this.

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Frequent Visitor

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7 Messages

3 y ago

I use my computer for watching cable channels.  I have nbeen unable to record for about 6-9 months.  I can use on demand but I have to start the program, it's laggy i then close browser and restart it and it's fine.

 

I know I can't pause live when using onlne streaming,  but I'd like to be able to record again.

New Poster

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1 Message

3 y ago

Is it possible to program my DVR remotely from a PC?  A search shows it used to be possible from a cell phone app.  But I don't have a smart phone, and the search results indicated Comcast lost a patent lawsuit to Tivo and Comcast had to disable that function.

Regular Contributor

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130 Messages

3 y ago

As has been stated many times here, the answer is an absolute NO.  Remote setting and adjusting of DVR recordings from anywhere other than your home where your X1 box is located is verboten.  The question that everyone here should be asking is when Comcast will once again allow it's subscribers to use that feature.  A few official responders on this forum have stated that Comcast has had some success in the courts and that the feature will be restored soon.

 

Unfortunately, repeated phone calls to various levels of Comcast management show those statements to be false and apparently posted in an attempt to try and quiet the unhappiness of their customers about this issue.  It’s been over a year now and no end is in sight.  I am getting the feeling that, no matter what happens, Comcast will not allow remote recording to be reinstated.  We are in a black hole of information.  It would be a lot better if Comcast, on an official and all customer basis, communicated with its customers, other than trying to sell,us more products.  Alas, it seems that the only concern the company has is for our money and I doubt that will change.

New Poster

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1 Message

3 y ago

I really liked to have the ability to set up/manage recordings from my phone, tablet or computer. Why was that removed? Is there a new app being developed? I now only have control on the TV!!!! Please bring it back! HELP

XfinityChe

Official Employee

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6.2K Messages

3 y ago

Hi @sonnedesign

 

That functionality has been removed from our apps due to a judicial ruling. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

 

Regular Visitor

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4 Messages

3 y ago


@Rfk9258 wrote:
https://www.broadbandtvnews.com/2017/11/23/tivo-wins-comcast-xfinity-case/

Thanks, this explains the situation. Perhpas after a successful appeal, this feature will return.

New Poster

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1 Message

3 y ago

It’s been over a year now that we lost the ability to set our DVR remotely through the app. When is this going to be resolved?? Several of our neighbors have DirectTV, and I’m consistently reminded of their service and price advantages. I’m about ready tor agree with them and move on.

New Poster

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1 Message

3 y ago

It's been over a year since the lawsuit prevents users from remotely setting up recordings.  Has Xfinity not figured out a way to program this feature so that there's no infringement?  Please advise the status of this continuing super-annoyance.

 

Thank you.

Rustyben

Expert

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24.1K Messages

3 y ago


@LLDR wrote:

It's been over a year since the lawsuit prevents users from remotely setting up recordings.  Has Xfinity not figured out a way to program this feature so that there's no infringement?  Please advise the status of this continuing super-annoyance.

 

Thank you.


the patent appeals have been won by Comcast but the import court has not yet removed its order.

SpencerPJ

Contributor

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129 Messages

3 y ago

So, I recentky updraded from DVR to the X1.  Pros and Cons for sure.  Quetion:  I thought I was told I could log on online, go to live TV, and set up a recoding / reminder to later show on my X1 Tv?  

New Poster

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3 Messages

3 y ago

Nope. I cant believe Comcast hiding the fact that we can’t do this online! SMH

New Poster

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4 Messages

3 y ago

What is the copyright problem regarding scheduled recordings from moble devices?

New Poster

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1 Message

3 y ago

I have been with Comcast since it started and have always been able to use my DVR and loosing that choice is making me reconsider my options. We pay a high fee to watch TV and we should be able to watch it any way we want to with out being told what we can do or not do. Soon we want have any freedoms left because it comes down to the dollar!

veda000

Frequent Visitor

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11 Messages

3 y ago

Why did you remove the ability to record shows from the website?  This was a great feature I used often.

 

addendum:

I just saw the answer to this question from another post.  Hope Comcast resolves the legal issue with this asap!

CCTeds

Gold Problem Solver

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18.9K Messages

3 y ago


@veda000 wrote:

Why did you remove the ability to record shows from the website?  This was a great feature I used often.

 

addendum:

I just saw the answer to this question from another post.  Hope Comcast resolves the legal issue with this asap!


Placing this here so others can see as well, thanks! 

 

 

Due to a legal ruling, we disabled the remote DVR feature while we actively pursued an appeal.

Some recent background on this can be found at the links below:


http://www.ipbrief.net/2018/03/29/tivovcomcastroundii/
https://www.multichannel.com/news/comcast-looks-to-possibly-re-instate-remote-dvr-recording-feature-...
http://www.cablefax.com/regulation/will-remote-dvr-return-after-comcasts-latest-patent-win-over-tivo

https://www.multichannel.com/news/tivo-goes-after-comcast-again-at-the-itc

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