Can't play Xfinity TV App audio in background while using another app or with screen closed

Until recently I used to be able to play an Xfinity TV station's audio in the background while I either used another app, or had the screen closed to save battery while I am walking or running or cooking, etc. Now this is no longer possible. A month ago, in an Xfinity chat room, an Xfinity rep said Comcast is aware of the problem and will soon fix it. As of today, 10/26/20, this has not yet been fixed. It is very frustrating! Why can't you fix this Xfinity??

Responses

Rustyben

Expert

•

24K Messages

8 m ago

@odyssey570 wrote:

Until recently I used to be able to play an Xfinity TV station's audio in the background while I either used another app, or had the screen closed to save battery while I am walking or running or cooking, etc. Now this is no longer possible. A month ago, in an Xfinity chat room, an Xfinity rep said Comcast is aware of the problem and will soon fix it. As of today, 10/26/20, this has not yet been fixed. It is very frustrating! Why can't you fix this Xfinity??

my androids won't do that function. iOS 14+ makes you do an extra step after locking phone. touch screen and press shown play button to resume audio.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer! tick

0

Xfinity Stream App

odyssey570

Can't play Xfinity TV App audio in background while using another app or with screen closed

Responses

Rustyben

New to the Community?