rosemarymartin's profile

New Poster

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1 Message

Thu, Jan 7, 2021 1:00 PM

Can’t load xfinity streaming on my iPhone 11

Problems other are having

My iPhone 11 won’t let me download on iPhone.
It’s won’t accept my user name and password

Responses

Rustyben

Expert

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24K Messages

4 m ago


@rosemarymartin wrote:
Problems other are having

My iPhone 11 won’t let me download on iPhone.
It’s won’t accept my user name and password

if you can't download it, what app are you using that won't accept your username and password? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

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300 Messages

4 m ago

Hello, @rosemarymartin, I'm sorry about the issue but we want to make sure we get to the bottom of this issue. I have a few additional questions to make sure we are doing all we can. Are you trying to download the Xfinity Stream app using your iPhone 11? Do you have Xfinity Mobile service or another provider? We want to determine if you need your Apple credentials or your Xfinity credentials. If you do need your Xfinity information this link can help you retrieve your username and then you could always take steps to reset your password if needed. https://comca.st/3sHjegf

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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