Thu, Jan 7, 2021 1:00 PM
4 m ago
@rosemarymartin wrote:Problems other are havingMy iPhone 11 won’t let me download on iPhone.It’s won’t accept my user name and password
if you can't download it, what app are you using that won't accept your username and password?
Hello, @rosemarymartin, I'm sorry about the issue but we want to make sure we get to the bottom of this issue. I have a few additional questions to make sure we are doing all we can. Are you trying to download the Xfinity Stream app using your iPhone 11? Do you have Xfinity Mobile service or another provider? We want to determine if you need your Apple credentials or your Xfinity credentials. If you do need your Xfinity information this link can help you retrieve your username and then you could always take steps to reset your password if needed. https://comca.st/3sHjegf