user43's profile

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1 Message

Thu, Oct 24, 2019 12:00 PM

Can't install Xfinity Stream Beta on Roku

I have a Roku 3500 which I've seen on some lists as an approved devices, but not on others. I'm able to see the Xfinity app, but the picture/icon is blank. When I try to install, I get an error message that it can't be installed. So, is the Roku 3500 not a supported device? I've also got 2 smart tvs that can't download it. From seeing all the questions and issues on here, I'm hesitant to buy a new Roku because there's no guarntee that the app will work well even if I can get it installed. I'm not sure what to try next!

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Responses

Official Employee

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23 Messages

2 y ago

Hi user43,

The Roku 3500 model is not on the list of supported devices for Xfinity Stream.  The best place to check for supported devices/operating system versions across all platforms can be found at:

 

Roku:  https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku

Smart TVs:  https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

iOS/Android:  https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
Web:  https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

These are periodically updated as new OS versions and devices are released.

 

Thanks,

Evan

 

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