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Can't install Xfinity Stream Beta on Roku
I have a Roku 3500 which I've seen on some lists as an approved devices, but not on others. I'm able to see the Xfinity app, but the picture/icon is blank. When I try to install, I get an error message that it can't be installed. So, is the Roku 3500 not a supported device? I've also got 2 smart tvs that can't download it. From seeing all the questions and issues on here, I'm hesitant to buy a new Roku because there's no guarntee that the app will work well even if I can get it installed. I'm not sure what to try next!
XfinityEvan
Official Employee
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23 Messages
6 years ago
Hi user43,
The Roku 3500 model is not on the list of supported devices for Xfinity Stream. The best place to check for supported devices/operating system versions across all platforms can be found at:
Roku: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku
Smart TVs: https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs
iOS/Android: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
Web: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements
These are periodically updated as new OS versions and devices are released.
Thanks,
Evan
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