Wodger's profile

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Friday, August 30th, 2019 5:00 PM

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Can’t get stream app to work. Won’t fully load

I’ve downloaded the stream app to my compatible Samsung Tv- all goes well asked for code, login Etc. but after the success page and prior to where it should ask for me to give it a name — I get a black screen with . “You haven’t purchased anything yet” !! I can’t get any further than this an I’ve tried to reload it a number of times

App works fun on my iPhone

Has anyone had ten same issue .. and if so what’s the fix?

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Expert

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24.6K Messages

6 years ago


@Wodger wrote:
I’ve downloaded the stream app to my compatible Samsung Tv- all goes well asked for code, login Etc. but after the success page and prior to where it should ask for me to give it a name — I get a black screen with . “You haven’t purchased anything yet” !! I can’t get any further than this an I’ve tried to reload it a number of times

App works fun on my iPhone

Has anyone had ten same issue .. and if so what’s the fix?

create a new user and use that username to sign in. working?

Official Employee

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1K Messages

6 years ago

Hello!

 

Did you try the point the expert brought up? I want to make sure you are helped! 

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