Can’t get NBC on xfinity stream

Error code TVAPP - 00116. Buffers for a while then says “This Video Cannot Be Played. We’ve run into a problem while streaming. Try Again.” Then it attempts to resume and reverts to the same message. This only happens with NBC channel (that I know of); happening on Samsung TV with Roku and on iPad app.

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XfinityJoeTru

Official Employee

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7K Messages

4 years ago

Hello user_d743a2. We appreciate you visiting and posting on our Forums. I can assist with troubleshooting your Xfinity Stream Error with NBC. Have you yet tried to uninstall and reinstall the Xfinity Stream App?

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U

user_514818

Visitor

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2 Messages

4 years ago

i have not tried un\reinstall the app

NBC stopped LIVE yesterday

any words of wisdom?

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U

user_514818

Visitor

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2 Messages

4 years ago

how do i get NBC back onto my ROKU HiSense TV: ? The error message I get is:

CloudpathErrorAuthorizationNIP

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CCGina

Official Employee

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800 Messages

If uninstalling and reinstalling doesn't work, you should also be able to unlink and then relink your provider on the Roku. It may also be helpful to clear cache and cookies on whatever device you are using when you login, before you relink. Please let us know if that works!

I no longer work for Comcast.

4 years ago

0

Xfinity Stream App

user_d743a2

Can’t get NBC on xfinity stream

XfinityJoeTru

user_514818

user_514818

CCGina

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