Visitor
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1 Message
Can't delete from app or dvr
I had downloaded a show to my husband's phone, I watched it, tried to delete it and app says it is not able to delete. I have tried to download back to dvr, it won't let me, phone says no downloads ate there, dvr says it is still downloaded on phone so can't delete. Please help get Good Sam recording deleted.
XfinityRay
Official Employee
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2.1K Messages
2 years ago
Hello, @user_2f2498. Thanks for reaching out about the recording of Good Sam. The recording would need to be returned so you can access it on the cable box again. Using the Xfinity Stream app, browse your list of completed recordings on the Downloads tab. To check in the recording, select the Return option in the Episode Details. You can be connected to any WiFi or mobile connection (inside or outside of the home) to complete the check-in process to allow the recording to be watched or downloaded to another device.
This link is for Downloading Cloud-Based DVR Recordings. Step 7 shows a picture of what the Return option should look like in the app. Please let me know if this fixes the problem or if you need additional assistance.
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user_200eb7
Visitor
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2 Messages
2 years ago
For any future users coming here for this problem, go into the device you downloaded the DVR shows to, then settings and manage devices. There it will let you return the recordings from your device.
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