Visitor
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1 Message
Can't add favorites on firestick
I can not add favorite channels in the xfinity stream app on my firestick. Everything is up to date and I've tried all suggested ways to do this I could find. Is this an ongoing issue? Not a good look especially being my 3rd day as a new customer.
CCLysa
New Problem Solver
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617 Messages
2 years ago
Hi @user_d0af19
I appreciate you reaching out to let us know about the issues you are experiencing with the Stream app on the Firestick. I know having easy access to your favorites is always important, and we want to see what we can do to help! Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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PQ2
Contributor
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15 Messages
2 years ago
What was the solution to this issue?
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user_930946
Visitor
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1 Message
2 years ago
Please post the solution. I’m having the same issue
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