Visitor

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2 Messages

Friday, April 3rd, 2026 7:01 PM

Can't Activate Peacock!

I am a Platinum member which includes the Peacock subscription, so I went to activate Peacock in My Account.  I keep repeating the following without success. First, I claimed the Peacock subscription. It indicates the benefit is "Claimed" and can be activated. Then I went to My StreamStore to activate Peacock under subscription. After selecting the button "Activate now," it doesn't do anything. In fact, it kept on re-directing to the same page to "Activate now." There is no email or phone number to contact about this issue.  Below are the images showing my steps: Step 1 - claiming Peacock, Step 2 - attempting to activate, and Step 3 - re-routing to the same page with No Activation.

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Official Employee

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1.8K Messages

15 days ago

 

user_nkkp8c Sorry to hear that you've had trouble activating your subscription. For the basic steps, have you tried signing into Peacock with your same Xfinity credentials to see if it can be activated that way?

 

Visitor

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2 Messages

Yes, I have tried but also failed. I visited www.peacocktv.com and try to log in with my Xfinity email but it doesn't recognize it. Peacock assumes it's a new user account. As such, I can't connect or link my Xfinity to Peacock. 

Official Employee

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676 Messages

Hello and Happy Sunday, wanted to reach out to see if you were able to get your Peacock app active?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

7 hours ago

Did this get resolved? I'm having the same issue, only when I get to "it's already active" the support link routes me to a VERY shady .eu website with a "support" option asking if I've made a payment recently. 

I feel like Xfinity has been compromised and don't even know it, this could be a major liability.

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