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1 Message

Friday, April 3rd, 2026 7:01 PM

Can't Activate Peacock!

I am a Platinum member which includes the Peacock subscription, so I went to activate Peacock in My Account.  I keep repeating the following without success. First, I claimed the Peacock subscription. It indicates the benefit is "Claimed" and can be activated. Then I went to My StreamStore to activate Peacock under subscription. After selecting the button "Activate now," it doesn't do anything. In fact, it kept on re-directing to the same page to "Activate now." There is no email or phone number to contact about this issue.  Below are the images showing my steps: Step 1 - claiming Peacock, Step 2 - attempting to activate, and Step 3 - re-routing to the same page with No Activation.

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Official Employee

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1.7K Messages

3 days ago

 

user_nkkp8c Sorry to hear that you've had trouble activating your subscription. For the basic steps, have you tried signing into Peacock with your same Xfinity credentials to see if it can be activated that way?

 

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