kidahl3000's profile

New Poster

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2 Messages

Sat, Sep 7, 2019 9:00 PM

Cannot stream on Roku as of today

Major issue as of today with this awful beta app. Can get as far as selecting a channel to watch on my Roku3, it tries to load then ultimately crashes my device. Anyone going through this issue with me as of today?

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Responses

New Poster

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3 Messages

2 y ago

I am having exactly the same problem. Happening with Live TV and with DVR recordings.

Regular Visitor

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4 Messages

2 y ago

Same problem, really started yesterday.

Attempted to watch some College Football and no matter what channel I chose to watch it would attempt to load, lockup and the Roku would reboot.

Attempted the following:

- Log out of App and log back in only to get Error setDeviceProvision.11005

- Uninstalled the App and attempted to activate it would get Error getAuthenticationRequest-1

- Spoke to standard support that refreshed my settings and was able to get the device activated by got the same lock up problems when viewing any channel.

- Escalated to next tier support that had me do a factory reset on my Roku and got the same issue with provisioning, when I did get provisioned couldn't watch Live TV same lockup.

- The higher Tier support promised a call back to me after they investigated it but never did.

- All other streaming services (Netflix, Amazon Prime, HBO) working fine without any issues

- Internet is working fine and smoothly

I would like this  issue resolved ASAP please!

Devices: Two Roku Ultras (differnet rooms)
As of last week everything was running fine, able to watch TV or recordings.

Regular Visitor

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4 Messages

2 y ago

Strangely...
Just reprovisioned both without issues and able to watch both Live TV & Recordings.

I wonder what sort of backend issues they had caused to make it stop working properly...

New Poster

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3 Messages

2 y ago

My Roku app is back to working normal when I just checked today. I didn't do anything: didn't log out or reprovision or reinstall the app. Problem must have been on Comcast's end.

Official Employee

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1K Messages

2 y ago

Hi kidahl3000, thank you for reaching out here.  If you are still experiencing issues with your Roku and our Beta App  please send us a private message with your full name and we will gladly help further.   

 

Thank you

Official Employee

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1K Messages

2 y ago

Hello, we haven't heard from you but please don't hesitate to reach back out and create another post if you still need assistance.

 

Thank you 

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