calbears1868's profile

New Poster

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4 Messages

Sun, Jan 19, 2020 2:00 PM

Cannot stream DVR footage on app unless on WiFi or VPN on Cellular

Hi
I am having issue streaming contents from my DVR while on mobile. I can stream if on wifi (any wifi, not just the Comcast one, I tested this by using a phone hotspot) or with cellular data but also on VPN.
If I am not on VPN, I get a message stating "Well that didn't go as planned. Were having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program."
This happens across multiple shows, episodes, and channels.
Anyone else has this issues?

Responses

Rustyben

Expert

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24.1K Messages

2 y ago


@calbears1868 wrote:
Hi
I am having issue streaming contents from my DVR while on mobile. I can stream if on wifi (any wifi, not just the Comcast one, I tested this by using a phone hotspot) or with cellular data but also on VPN.
If I am not on VPN, I get a message stating "Well that didn't go as planned. Were having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program."
This happens across multiple shows, episodes, and channels.
Anyone else has this issues?

where are you physically (on the planet aka country)?

New Poster

 • 

4 Messages

2 y ago

I am in California.
Rustyben

Expert

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24.1K Messages

2 y ago


@calbears1868 wrote:
I am in California.

are you using a VPN?

New Poster

 • 

4 Messages

2 y ago

Yes, thats what I said. I can't stream unless I am on VPN.
Rustyben

Expert

 • 

24.1K Messages

2 y ago


@calbears1868 wrote:
Yes, thats what I said. I can't stream unless I am on VPN.

that VPN is probably the issue then. perhaps you can try a differnet one? if a work network, they may have blocked the vpn?

New Poster

 • 

4 Messages

1 y ago

Hi, the issue is that I can only stream when on VPN or wifi. If not on VPN and on mobile, I cannot stream. Not the other way around, I can watch on or off VPN when on wifi. 

 

But the last android app update fixed it somehow, so all good. Thanks

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